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FAQ'S

SHIPPING 

When can I expect to recieve my  FFS package

We are working closely with our external partners and carriers to ensure your Package  can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time
United States: Standard: 5-7 business days
United States (Expediated): 2-3 business days

 

Face Front Currently ships to the 50 States

We are working to bring FFS worldwide

When will my order ship? 

Here's how it works : you order , we process t, then we shop 

Ordering takes a few seconds 

Processing takes 2 to 4 Business Days 

Then our carriers take it from there. You will get a shipment notification email with a tracking number as soon as your package ships.

How can I edit my shipping address?

If your order address is incorrect please email info@facefrontskin.com

Can you tell me about fulfillment safety during the pandemic?
The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.

How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@facefrontskin.com


What skin types are Face Front Skin products suitable for?
Our products are appropriate for all skin types: they’re dermatologist tested and formulated for all skin types.

Are you cruelty free?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant.

Can I sell the products on my own site?
Your purchase of Face Front Skin products is only for your personal use. By purchasing Face Front Skin products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Can you help with a product I bought from a third party marketplace?
We’re only able to guarantee the authenticity of products purchased on www.facefrontskin.com
 at our retail locations, and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through facefrontskin.com or at our retail locations.a

Gift Cards

How can I redeem a gift card?
Lucky you :) Just click the REDEEM GIFT CARD link in the email. Create an account or log in and enter the code. You can always enter the code here. If you are having difficulty, log in first and then click the link via your email.

How can I pay with a gift card?
Gift cards work like store credit on
facefrontskin.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.

Returns & Exchanges

How do I place a return or exchange?
We're sorry you didn't love your FFS Purchase . Please reach out to info@facefrontskin.com 
with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

What’s your return policy?

We have  standard 30 day return policy.  To place a return, please reach out to info@facefrontskin.com. Just a reminder, if you are returning a gift, make sure to have the email address of the person who purchased the order.

 

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

 

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at info@facefrontskin.com and we’ll be sure to get you the Face Front Skin you ordered!

 

 

Billing

 

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

 

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at info@facefrontskin.com

 

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, J, Discover, and Diners Club credit cards or debit cards.